Get in touch

Want to get in touch? We’d love to hear from you. Here’s how you can reach us…

    How many languages do you have?

    We have many popular languages including English, Chinese, Japanese, Korean, Spanish, Italian, French, and Russian.

    Where are your English teachers from?

    Most of them are from USA, Canada and the UK.

    How many minutes is the trial class?

    Trial classes are one 25 minute session each.

    How many minutes is your live class?

    It depends on your needs. There are 30, 45, and 60 minute classes available. 

    Can I choose the teacher by my self?

    Yes. You can check our teacher pages and find a suitable teacher by yourself or you can also ask customer support to give you a recommendation.

    Which payment methods are accepted?

    You can make the payment in the cashier group on Hellotalk. You can also make it with your credit card, PayPal, WeChat, or Alipay.

    What exactly happens after ordering?

    After ordering, you will get an automatic message from customer support. She will ask for all your needs and help arrange everything for you.

    Do I receive an invoice for my order?

    Yes. You can ask for a formal invoice from the company.

    How much are your live classes?

    It depends on how many minutes you want to take. You can check our promotion pages for the latest pricing and discounts.

    What is your refund policy?

    If you need to ask for a refund for personal reasons, the refund is expected to be returned within one to three working days. According to your PayPal and bank, both will charge a handling fee of 4-5%, which needs to be deducted when refunding.